Frequently Asked Questions
1. PURCHASE ONLINE:
There are multiple ways to browse through our products and categories. Various navigation options are available on our homepage for your ease. Select the relevant categories, such as gender, price, brands, offers etc. to narrow down your selection for purchases.
1. Once you have made your selection, click on "add to cart".
2. Once your purchase selections are complete, click on the shopping bag icon at the top right-hand corner of your screen and follow the checkout process.
3. In case of any questions or concerns, please contact us at 044580209 or email us at hhs@live.in
4. We are available Monday to Saturday from 10:00 hrs. to 10:00 hrs. (UAE Time).
1. If you wish to cancel the order, please login to your account on watchstations.shop and select option to cancel your order.
2. However, order modification is not possible after submission
2. ONLINE ACCOUNT:
1. You can store multiple shipping/billing addresses to ease your checkout process.
2. Save the contents of your shopping bag for later.
3. Easily access your current order details and history.
4. Be the first to know the latest online and store offers.
To recover an account password, please click ‘Forgot Password’ on the ‘Sign In’ page and follow the instructions provided in an email that will be sent to you.
1. Once an account is created, it is not possible to change the email address as it is linked to all the respective account details and purchase history.
2. To use a different email address, a new account needs to be created.
1. Change your subscription preferences to our latest deals and choosing the preferred way of communication, via either email or SMS.
2. Contact details can be changed under Personal Details in Account Overview
Yes, of course. At the checkout process we will give you the option of proceeding as a guest. However, we need a few details from you like your full name, email and delivery address or your preferred location for click & collect option.
3. PRODUCT INFORMATION:
1. All products sold on the store and on watchstations.shop are warranted to be brand new, unworn, 100% genuine and free of defects.
2. All watches and accessories are directly sourced from principal brands and manufacturers accompanied with their original packaging, watch manuals, serial numbers and warranty cards, wherever applicable.
1. The warranty includes service for all watches sold on our website as per the standard manufacturer's warranty mentioned for each product.
2. The manufacturer’s warranty does not cover:
2.1. The battery life.
2.2. Usage wear & tear or aging defects (e.g. scratched crystal, discoloration of cases and/or bracelets, material spoilage of non-metallic straps and chains, such as leather, textile, rubber, plating issues due to usage)
2.3. Damages due to abnormal/abusive use, lack of care, negligence, accidents (e.g. knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-compliance of the directions of use provided by the manufacturer
2.4. Watch handling by non-authorized personnel (e.g. for battery replacement, services or repairs) or unauthorized alterations to its original condition beyond the manufacturer’s control.
Yes, all products sold in-stores and online are 100% Genuine. watchstations.shop is an online shop owned and operated by watchstation By Hajsabbagh, a member of Hajsabbagh Group of Companies. Since 1967, we have been the authorized distribution partner of many well-known brands in the UAE. You can rest assured that every product you purchase from us is authentic. Our company has a strict policy against dealing with fake and counterfeit items. While some of our products are manufactured and/or assembled in China, they are guaranteed authentic by their respective brands.
Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site.
4. PAYMENTS:
1. Visa
2. Master Card
3. Cash on Delivery (COD) is available for orders in UAE only. It is not available for orders from other countries at the moment.
COD orders from outside the UAE will be cancelled.
1. Yes, your details are safe on the site.
2. watchstations.shop is collaborated with some of the leading payment providers in the Middle East.
1. The transaction will be charged to your debit or credit card after your order is successfully placed.
2. You receive a confirmation.
You may use your debit or credit card or COD as a form of payment.
1. Please retry and check again.
2. Ensure that you completed all the required fields correctly:
Card number
Card name
Expiry date
CVV code (three digit number on back of the card)
If you have attempted this several times without success, please contact your bank.
5. TABBY - BUY NOW PAY LATER
Tabby offers safe, simple and convenient payment options that allow you to buy the things you love now, and pay later, interest-free.
Easy, you simply apply for Tabby at a partner store checkout and confirm your purchase with a 4-digit SMS PIN sent to your mobile.
We do not charge any interest or additional fees unless stated otherwise.
6. AFTER SALES SERVICE:
1. Any material and manufacturing defect will be repaired free of charge within the warranty period. Please present the valid warranty certificate with your purchase invoice.
2. All material and manufacturing defects existing at the time of delivery of the purchased watch is covered under the warranty.
3. Only if the warranty certificate is fully and correctly completed, accompanied with your watchstations.shop purchase invoice will it be considered valid.
Please present your product along with the warranty certificate to any of Hajsabbagh stores as per your convenience
7. ORDERS, SHIPPING AND DELIVERY:
You will be sent an email notification with all order details.
All orders will be shipped within 1-4 working days starting from the day of order placement.
Please enquire all details at hhs@live.in
In case order fulfillment and shipping confirmation email is not received for tracking, please contact us at hhs@live.in
1. All online purchases qualify for our “Click and Collect” service. Please select the ‘Collect in Store’ option listed under the shipping information during the checkout process. (agency)
2. When you select the in-store pickup option, you have 5 days to collect your item/s from the date of pick up confirmation, or your order will be cancelled. Upon order cancellation, we will process the full refund to your credit or debit card if any money already paid to us.
3. Once your order is ready for pick up, we will call you to confirm the pickup details.
Yes, it is possible. Contact us at 044580209 and let us know the new delivery address you would like the delivery at.
1. Yes, signature and any photo ID proof is required.
2. The ID number will be recorded on the Proof of Delivery copy.
1. We deliver across all emirates in the UAE.
1.1. Are there any shipping charges?
2. Free shipping is available for UAE orders. A standard shipping charge of AED 75 is applicable for orders from other countries.
8. RETURNS:
1. We take high care to describe and display each product as is and realistically. We also understand that sometimes these items may not be quite as expected and therefore we offer you 7 days to change/return the product.
2. To qualify for this, the item(s) must be unused, unworn and in the same condition as received. Items must be returned with all the contents that were received.
3. When we receive the item, our Quality Department conducts a QC to confirm and ensure it is in the original condition and all contents are present to ensure refund eligibility.
4. Once refunds are processed, an email will be sent notifying the process completion. However, please allow up to a maximum of 14 days for the money to reach the account due to varied bank procedures.
Please contact us at 044580209 or mail us at hhs@live.in
.
Free gift with purchase Items must be sent back with your order if your return request is for a refund and is for ALL items originally ordered. If the Free Gift is not returned, the Product value will be deducted from the overall refund due. If you are requesting an exchange there is no need to send back the Free Gift.